Hello and welcome to our website. We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions. If you’re new to the area, have a look at our opening times, download a registration form and come and see us.
Apologies to our Patients
Please accept our sincere apologies for any delays you may have been experiencing getting through on the telephone to our Surgeries first thing in the morning. This is due to a combination of the large volume of calls first thing in the morning, long term staff sickness and new staff needing to be trained up for the role. Please be assured that we are doing our utmost to rectify this situation in a timely manner. If you need to make a non-urgent call to the Surgery, please kindly ring after 10.30 am when the lines are likely to be less busy.
The Partners and Management Team have had discussions as to what can be done to try and alleviate the current problems. We would like to add that we need to have 1 x staff member allocated to manning the front desk at each surgery, with the maximum number of remaining staff answering the phones at both surgeries. We are currently investigating what can be done to improve the current surgery set up – this includes review of the telephone system/functionality, review of the appointment system, and training back office admin staff so that they can help by answering phones at critical times.
Patient Survey 2014
Thank you to everybody who completed a copy of our 2014 patient survey. In partnership with our Patient Participation Group (PPG), we have reviewed the results of the survey and agreed our actions.
To read the report and findings, please click on the link below:
Saxonbrook Medical Patient Participation Report 2014
Patient Survey 2013
Thank you to everybody who completed a copy of our 2013 patient survey. In partnership with our Patient Reference Group (PRG), we have reviewed the results of the survey and produced an action plan for the next 12 months.
To read the report and action plan, please click on the link below:
Saxonbrook Medical Patient Participation Report 2013
Patient Survey 2012
Please click on the link below to read the 2012 report and action plan:
Saxonbrook Medical Patient Participation Report 2012
Appointment System Update
There will no longer be an Urgent Access Clinic from 10th June 2013. We will be replacing this service with same day appointments at our Northgate and Maidenbower surgeries. With the ever increasing demand within the NHS we hope this will make our services more accessible. Please book with the same clinician for continuity of care. For minor ailments please contact the chemist in the first instance.
Access all Areas
Existing patients can enjoy access to our wide range of services at the touch of a button. Whether managing your appointment or ordering a repeat prescription you can now do both without leaving your home.
Your Health in Safe Hands
The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.
Mobile and Email update form
Collection of Email Addresses and Mobile Numbers
Please fill this form in and bring it with you when you next come into surgery.
(Site updated 13/06/2014)